Consumer Complaints
- Consumer complaints with the Attorney General
- Utilities complaints
- Fuel quality complaints
- Motor vehicle dealer complaints (i.e. car dealerships, boat dealers, motor vehicle auctions, etc.)
- Vehicle service warranty complaints
- Healthcare facility complaints
- Childcare provider complaints
File a Complaint Against a Licensed Professional
Send complaints against licensed professionals (i.e. doctors, nurses, barbers, massage therapists, etc.) to:
Missouri Division of Professional Registration
3605 Missouri Boulevard
P.O. Box 1335
Jefferson City, MO 65102-1335
573.751.0293 Telephone
800.735.2966 TTY
800.735.2466 Voice Relay
Email
Common Consumer Issues
- Restaurant and Food Inspections
- Complaints concerning food safety are investigated on a local level and should be made to your local health department.
- Landlord-Tenant Law
- Landlord-tenant disputes are a common occurrence in the renting process, and many could be avoided if both parties were aware of their rights and responsibilities.
- Door-to-Door Sales
- Unscrupulous sellers often use high-pressure or scare tactics on door-to-door sales and sometimes misrepresent the quality and value of their products. Avoid becoming a victim of an unscrupulous seller.
Protection Services
Missourians who give to charity often have questions about what percentage of their gifts go to the charitable purpose and what percentage is used for administrative costs. Check a charity.
Identity theft occurs when someone uses your personal information to commit fraud or other crimes. Protect yourself from identity theft.
The No Call law allows Missourians to reduce unwanted telemarketing calls made to their homes by signing up for the No Call list. There is no cost to get on the list. Sign up for the No Call List.
Insurance, Bank, & Business Protection
Have trouble reading your insurance policy or your loan documents? Believe you’ve been wrongly denied an insurance claim? Have concerns about the safety or cleanliness of your barber shop, hair salon, doctor’s office or dentist’s office? Use the resources below to file a complain or report fraud.
Insurance Companies & Agents
- Call the Insurance Consumer Hotline at 800-726-7390.
- File an insurance complaint online
- Download a complaint form.
- Search insurance company filings
- Learn more about insurance complaints.
Banks, Mortgage Brokers & Lenders
Credit Unions
Credit Union Members with complaints against any Missouri state chartered credit union may:
- Fill out a credit union complaint form.
- Send an email to the Missouri Division of Credit Unions.
- Call 573-751-3419.
Licensed Professionals
To file a complaint against a licensed professional, such as a doctor, nurse, barber or massage therapist, contact the Missouri Division of Professional Registration.
Reporting Fraud
Report Mortgage Fraud
- File a mortgage fraud complaint online.
- Download the mortgage fraud complaint form.
- Call the Consumer Protection Hotline at 1-800-392-8222.
Report Investor Fraud
- File an investment fraud complaint online.
- Call the Investor Protection Hotline at 800-721-7996.