Dial 9-1-1 in an emergency
(800) 525-5555 for Highway Patrol
Dial *55 (cell) for Highway Patrol
When dialing 911 from a landline, the call is routed to a dispatch center near you, and emergency responders know your location. When dialing 911 from a cell phone, however, the call is often routed to a regional dispatch center, and dispatchers might not be able to tell your location.Another option is *55, the Emergency Report Line for the Missouri State Highway Patrol. When dialed from a mobile phone, *55 will connect you with the nearest MSHP Troop Headquarters, and state troopers can then respond to an incident and connect with local emergency responders if necessary.
Crime in Missouri continues to fall, but there are things that you can do to increase the chances that you won’t become a crime victim.
The Missouri Department of Transportation (MoDOT) is governed by the Missouri Highways and Transportation Commission, a six-member board that governs the Missouri Department of Transportation. Commission members are appointed for a six-year term by the governor and are confirmed by the Missouri Senate. No more than three commission members may be of the same political party.
MoDOT’s Director and Secretary to the commission are appointed by the commission. The Director is responsible for all other employee appointments and hirings. The Director oversees MoDOT’s Executive Team and Deputy Director and Chief Engineer, who is the department’s primary advisor on engineering issues and provides input on overall department decisions. The Commission Secretary is appointed by, and answers to, the commission and is responsible for maintaining records of all proceedings of the commission and serves as the custodian of all records, documents and papers filed with the commission and the department. The Chief Counsel provides legal support for the commission and the department.
The Audits and Investigations Division conducts audits of department operations and external contracts and investigates fraud, waste, and abuse. The Governmental Relations Division acts as MoDOT’s liaison between the Missouri Congressional Delegation, the Missouri General Assembly, and local political subdivisions. The division analyzes proposed transportation-related legislation, providing support or options for improving the legislative proposals and public policies impacting the traveling public. Both the Audits and Investigations and Governmental Relations divisions are overseen by the Director.
MoDOT employees are organized into divisions. Each division falls under one of four sections, led by a member of the Executive Team:
The Chief Safety and Operations Officer provides oversight to the department’s safety and operations functions. This position oversees the Maintenance, Highway Safety and Traffic, Motor Carrier Services and Safety and Emergency Management divisions.
The Assistant Chief Engineer is responsible for the Program Delivery section, providing leadership and oversight to the department’s technical engineering functions. This position oversees the Design, Bridge, Transportation Planning, Construction and Materials, Multimodal and External Civil Rights divisions.
The Chief Financial Officer provides leadership and oversight to the department’s accounting, finance, fleet, facilities, procurement, and information systems functions. As such, this position oversees the Financial Services, General Services, and Information Systems divisions.
The Chief Administrative Officer provides leadership and oversight to the department’s administrative business functions, overseeing the Communications, Human Resources and Equal Opportunity and Diversity divisions, as well as the Employee Health and Wellness Unit.
MoDOT consists of approximately 4,600 employees who are responsible for the seventh-largest highway system in the nation – nearly 34,000 miles. The department also helps develop and improve airports, rail facilities, waterways, transit, bicycle, and pedestrian facilities statewide. Decisions are made concerning highway location, design, construction, and maintenance.
For roadway development and maintenance, Missouri is divided into seven geographical districts. Each district is led by a District Engineer, who reports to the Director and Deputy Director and Chief Engineer. The MoDOT Central Office is located in Jefferson City.
The Department of Social Services partners with families and communities to protect children, rehabilitate youth and move families to self sufficiency so that Missourians can lead safe, healthy and productive lives. Administrative responsibility for agency activities rests with a department director appointed by the Governor with the advice and consent of the state Senate.
Agency programs are managed through its functional divisions as described below. The department maintains field offices in each Missouri county and in the City of St. Louis.
The Children’s Division (CD) works in partnership with families, communities, the courts and other governmental entities toward assuring the safety, permanency, and well-being of Missouri’s children. The Division’s guiding principles are Protection, Partnership, Permanency, Practice Excellence, Prevention and Professionalism. The division works with all parties to safely maintain children in their homes whenever possible and to secure safe, permanent living arrangements when out-of-home placement is necessary. The Children’s Division administers the Child Abuse/Neglect Hotline, School Violence Hotline, Intensive In-Home Services, Family Centered Services, Adoption Services, Independent Living, Foster Care, Residential Licensing and preventive services including Early Head Start, Stay-at-Home Parent Program, Child Care Start-Up and Expansion Program, Child Care Subsidy, and other early childhood and early intervention strategies. The division is responsible for the assessment and investigation of all reports to the Child Abuse/Neglect Hotline.
The Family Support Division (FSD) exists to provide a continuum of support for families. FSD’s goal is to assist families in maintaining or improving their quality of life. FSD accomplishes this goal for the children and families of Missouri by providing the best possible services to the public.
FSD services include: Income Maintenance programs, including the Food Stamp, Temporary Assistance and Medicaid programs; Rehabilitation Services for the Blind; and the Child Support program. Other programs include: Community Services Block Grant Programs; Low Income Home Energy Assistance; Refugee Resettlement; and Supplemental Nursing Care.
The Division of Youth Services’ (DYS) mission is to protect communities from juvenile offenders in the division’s care and custody and to provide appropriate services to youth and their families. This balanced approach to juvenile justice relies on community partnerships for the development and enhancement of services for the prevention of delinquency. DYS programs are established to provide the mandated services enumerated in Chapter 219.016 in the Revised Statutes of the state of Missouri. These services include assessment, care and treatment, and education of all youth committed to its care. DYS is charged with the care and treatment of youth committed to its custody by one of the 45 Missouri juvenile courts. Towards this end, DYS operates treatment programs ranging from non-residential day treatment centers through secure residential institutions. Additionally, DYS administers the Interstate Compact on Juveniles, operates an accredited school program, and maintains a statewide statistical database of juvenile court referrals. DYS is administratively organized into one central office and five regional offices.
The MO HealthNet Division (MHD) administers the MO HealthNet (Missouri Medicaid) program. MO HealthNet provides medical services to eligible participants within defined program benefits in somewhat the same way insurance companies provide coverage for their policyholders. The services provided include those required by the federal government such as hospital and physician services. Also included are optional services such as pharmaceutical and personal care services authorized by the Missouri General Assembly and identified in state statute. A mandatory Medicaid managed care program is in place for eligible participants in the eastern, central, and western areas of the state. Children, pregnant women, TANF families, and children in state custody receive their medical care through managed care organizations, allowing the state to ensure access to health care and control costs at the same time.
The MO HealthNet Pharmacy Program oversees outpatient prescription drug reimbursement. The pharmacy benefit includes reimbursement for all drug products of manufacturers who have entered into a rebate agree with the Federal Department of Health and Human Services and that are dispensed by qualified providers, with few therapeutic category exclusions. In addition, MHD is responsible for program development, benefit design and clinical policy decision-making with activities oriented towards wellness and continuum of care. The MO HealthNet program includes specialized services for specific populations within the state by receiving waiver authority from the federal government. Home and community-based waivers for the elderly, certain developmentally disabled participants, as well as patients with AIDS were obtained and allow the MO HealthNet program to pay for otherwise non-covered home care as an alternative to more expensive institutional care. These services are restricted to those participants who would otherwise require, and whose home care is no more expensive than, institutionalization.
The Missouri Department of Revenue was created in 1945 by the Missouri Constitution to serve as the central collection agency for all state revenue. The primary duties of the Department are to collect taxes, title and register motor vehicles, and license drivers.
In 2009, the Department began the process of offering for bid all license offices, eliminating the era of license office patronage in Missouri. The Department also improved the functionality of the online vehicle registration system.
The Department of Revenue consists of four divisions and the director’s office.
The Motor Vehicle and Driver Licensing Division administers Missouri’s laws that relate to titling and registration of motor vehicles, trailers, all-terrain vehicles, manufactured homes, and marine craft, and licensing drivers. This division consists of three bureaus.
The License Offices Bureau manages the operations of 178 license offices throughout the state. These local offices provide driver licensing and motor vehicle services to Missourians and are operated by individuals or businesses approved through the state of Missouri bid process.
The Driver License Bureau issues, renews, suspends, revokes, and reinstates driver and nondriver licenses and driving permits. The bureau processes and maintains records relating to license issuance, traffic violation point assessments, and failure to appear in court for traffic violations, and also administers administrative alcohol and abuse and lose laws for alcohol/drug offenders.
The Motor Vehicle Bureau issues titles and registers motor vehicles, trailers, all-terrain vehicles, manufactured homes, and marine craft. The bureau also issues registration certificates to motor vehicle and salvage dealers and leasing companies.
The Taxation Division administers Missouri’s tax laws. It processes and administers forms and reports for the collection of revenue due the state and local taxing jurisdictions. This division has four bureaus.
The Business Tax Bureau administers sales and use, financial institutions, insurance premiums, franchise, excise, cigarette and other tobacco products, motor fuel, corporate income, withholding, and county taxes and fees.
The Personal Tax Bureau administers individual income, partnership, fiduciary, and estate taxes.
The Collections and Tax Assistance Bureau provides tax assistance to individuals and businesses and performs appropriate procedures for unpaid tax liabilities.
The Field Compliance Bureau audits businesses both in-state and out-of-state to ensure compliance with Missouri’s tax laws.
The Administration Division provides administrative support to all other areas of the Department. This division includes two bureaus:
The Personnel Services Bureau is responsible for the Department’s personnel matters, forms, legislative contacts, process improvements, policies and procedures, training, and written communications.
The Financial and General Services Bureau is responsible for all accounting, procurement, banking, and general service matters. This bureau also coordinates space and location needs, telecommunications, safety issues, maintenance, and improvement of the work environment within the Department.
The Legal Services Division ensures the Department’s compliance with law and internal policies.
The General Counsel’s Office advises the director and divisions on legal matters relative to the Department, and represents the Department in courts and administrative tribunals.
The Criminal Tax Investigation Bureau investigates and develops information leading to local prosecution of individuals and businesses suspected of violating the laws that the Department administers.
The Compliance and Investigation Bureau (CIB) conducts investigations involving allegations of fraud relating to motor vehicle sales tax, titling and registration, odometer, and motor fuel sales tax as well as cigarette tax fraud, driver’s license fraud and license plate fraud. CIB also ensures the compliance of motor vehicle dealers, salvage businesses, and marine dealers with statutes and licensure regulations. In addition to external investigations, CIB conducts internal audits and investigations of the Department of Revenue and motor vehicle fee offices.
The Director’s Office includes the director, deputy director, and key administrative staff responsible for the overall guidance and direction of the Department.
The Legislative Office serves as the Department’s liaison to the General Assembly. The office provides technical assistance and develops fiscal and revenue estimates on proposed legislation and monitors progress of bills through the legislature.
The Public Information Office develops and maintains positive media and public relations for the Department.
The Department of Public Safety (DPS) coordinates statewide law enforcement, criminal justice and public safety efforts to ensure a safe environment for Missourians. The department’s mission is to “provide a safe and secure environment for all individuals through efficient and effective law enforcement, national defense, disaster preparedness, service to veterans and education.” The department is organized into nine divisions.
The Office of the Director is responsible for developing public safety programs, police officer training and certification, and providing legislative guidance on law enforcement issues. Additionally, the director oversees the Crime Victim Services Unit to promote the fair and just treatment of victims of crime and the distribution of federal and state funds in grants for narcotics control, victims’ assistance, commercial vehicle safety, and juvenile justice. Other programs in the Director’s Office provide support services and resources to assist local law enforcement agencies and promote crime prevention.
The Missouri Capitol Police is empowered to enforce state law, conduct criminal investigations, control parking, building security, and monitor life safety systems in the buildings and on the grounds of state owned property located in the city of Jefferson.
The Division of Fire Safety conducts investigations of fires and explosions, provides bomb threat assistance with the use of explosive detecting K-9 units, administers the state’s boiler inspection program and the elevator safety unit, enforces the state’s fireworks laws, certifies firefighters and ensures that firefighter training meets national standards.
The Division of Alcohol and Tobacco Control is responsible for the regulatory enforcement of Missouri’s liquor laws and the youth access to tobacco. The division licenses approximately 25,000 alcoholic beverage retailers, wholesalers and manufacturers annually, and collects license fees and taxes due on alcoholic beverages.
The Missouri State Highway Patrol is a fully accredited, full service law enforcement agency. The MSHP enforces the state’s traffic laws and promotes safety on Missouri highways, conducts criminal and drug investigations, operates commercial motor vehicle weigh stations, enforces commercial motor vehicle safety laws and regulations, and is responsible for Missouri’s driver examination program.
The Missouri Veterans Commission provides counseling and referral assistance regarding state and federal benefits to Missouri veterans, their dependents or survivors, and administers state Veteran’s Homes in St. James, Mt. Vernon, Mexico, Cape Girardeau, St. Louis, Cameron and Warrensburg. The Commission operates State Veterans Cemeteries in Springfield, Higginsville, Bloomfield, Jacksonville and Fort Leonard Wood.
The State Emergency Management Agency is responsible for coordinating statewide disaster response and recovery. SEMA also plans mitigation activities with the federal and local governments and volunteer and faith-based organizations. In addition, SEMA coordinates emergency preparedness activities among federal, state, and local agencies.
The Missouri Gaming Commission regulates riverboat gambling at 12 licensed casinos, charitable bingo games and horse racing in Missouri. There are currently no horsing racing facilities in the state.
The Department of Natural Resources is composed of the Office of the Director and five programmatic divisions that include Administrative Support, Energy, Environmental Quality, State Parks and Missouri Geological Survey.
The Office of the Director is the central management unit within the Department of Natural Resources. Responsibilities include coordinating, developing, and implementing the department’s strategic planning efforts, policy research, legislative initiatives and employee relations activities of the department. The Director’s Office is responsible for providing overall direction for the department.
The Division of Administrative Support provides services to ensure efficient and effective operations to fulfill the department’s mission, vision and values. The division includes the functions of budget development, financial resource allocations, internal audit, accounting, human resources, procurement, grants management and general services.
The Division of Energy is focused on affordable and reliable energy generated in the state of Missouri. The division coordinates the state’s energy policy, houses energy-related programs and works to support a strong, comprehensive, coordinated energy plan for Missouri.
The Division of Environmental Quality oversees the state’s environmental programs and regional offices to ensure clean air, land and water by cleaning up pollution from the past, addressing pollution problems of today and identifying potential pollution issues of the future. The programs include: Air Pollution Control, Environmental Remediation, Environmental Services, Waste Management and Water Protection. The regional offices are located in Kansas City, Macon, Poplar Bluff, Springfield and St. Louis.
The Air Pollution Control Program provides staff support to the Air Conservation Commission which is responsible for developing policies to maintain and enhance the state’s air quality. The program works closely with the U.S. Environmental Protection Agency to implement the Clean Air Act. The program researches, develops and implements control strategies that help Missouri improve and maintain healthy air quality. The program also issues construction and operating permits for installations that emit air pollution; selects locations for air monitoring equipment and analyzes data collected from these monitors, and works with general public, stakeholders and the regulated public to comply with local, state and federal air quality regulations.
The department’s Environmental Remediation Program oversees the cleanup and removal of hazardous waste, hazardous substances and petroleum contamination from improper management of waste materials leaked, dumped, spilled or otherwise released onto Missouri lands. The program also oversees cleanup of problem sites resulting from pre-law and pre-regulation disposal or poor past waste management practices. It also regulates underground storage tank operations and provides oversight on shipments of radioactive waste transported through Missouri.
The Environmental Services Program provides analytical information and scientific data that supports the other programs in the department. The program also provides direct assistance to local communities and emergency responders throughout Missouri. The Environmental Emergency Response Section provides 24/7 support and response to significant and imminent hazardous substance releases, natural or man-made disaster and homeland security threats that may impact public safety and the environment. The section also supports law enforcement in managing hazardous wastes associated with illegal drug labs.
The department’s Waste Management Program protects public health and the environment by working with Missouri individuals, businesses, industry, governments and schools to make sure they know how to safely collect, handle and dispose of their waste. The program regulates and oversees solid waste disposal and processing facilities, hazardous waste treatment, storage and disposal facilities, and hazardous waste sites requiring remediation, or cleanup. The program oversees the cleanup of illegal scrap tire dumpsites, conducts scrap tire inspections and investigations, provides funding to nonprofit groups to clean up scrap tire dumpsites. The program also promotes responsible waste management through waste reduction, reuse, recycling and proper disposal.
The department’s Water Protection Program administers clean water and drinking water responsibilities for Missouri. The program is delegated by the U.S. Environmental Protection Agency to conduct duties for the federal Clean Water Act and Safe Drinking Water Act, and also carries out state responsibilities, such as operator certification and construction permitting. The Water Protection Program works with stakeholders, the general public and regulated facilities to comply with state and federal water regulations.
The department’s Missouri Geological Survey investigates the state’s geology and determines the character and availability of the state’s energy and mineral resources. Staff provide geologic and hydrologic information and expertise to aid economic development, infrastructure considerations, and environmental decision-making regarding site remediation, contaminant migration, subsurface investigations and geologic hazards. The division oversees the proper construction of all wells, including water, oil, gas, exploration, heat pumps and monitoring.
The Dam and Reservoir Safety Program provides public safety of downstream residents against dam failure as well as protects the investment and purpose of the reservoir. The program regulates nonfederal, nonagricultural dams 35 feet high and higher through inspections and issuing permits. The program also performs emergency response to dams in distress and provides engineering evaluation of conditions during natural disasters to protect life and property.
The Geological Survey Program provides integrated earth science information and related services.The program investigates the state’s geology, providing geologic and hydrologic information and expertise. The program also oversee the proper construction of all wells and determines the character and availability of the state’s energy and mineral resources.
The Land Reclamation Program provides staff support and technical assistance to the Missouri Mining Commission. Undertaking remedial clean up of abandoned mining operations is a primary function of the Land Reclamation Program. In addition, the program is responsible for assuring the permitting and regulation of existing mining operations in the State of Missouri to ensure mining operations are managed in an environmentally responsible manner.
The Soil and Water Conservation Program administers the policies and general programs developed by the Missouri Soil and Water Districts Commission for saving soil and protecting water quality on agricultural lands. The primary responsibility of the program is to assist a soil and water conservation district in each of Missouri’s 114 counties as they promote voluntary soil and water conservation to their constituents.
The Water Resources Center operates a statewide groundwater observation well network with real-time water quantity data. The center collects and analyzes surface water flow data for reaction to flood and drought emergencies. The center also provides guidance, data and technical expertise in preserving and developing sustainable regional water supplies throughout Missouri.
The Division of State Parks, known as Missouri State Parks, manages the Missouri state park system and administers grant programs that provide financial assistance for a variety of outdoor recreation and historic preservation purposes. The division works to protect and interpret the state’s most outstanding natural and cultural resources while providing recreational opportunities compatible with those resources. The division manages the Missouri state park system, which contains 92 state parks and historic sites plus the trails at Roger Pryor Pioneer Backcountry. The State Historic Preservation Office helps facilitate the process of identifying historic properties significant to the citizens, state and nation, and planning for their preservation. Missouri’s state park system has been ranked as one of the top four state park systems in the nation on multiple occasions.
The Environmental Improvement and Energy Resources Authority, under Chapter 260, RSMo is an independent, self-supporting, quasi-governmental agency assigned to the Missouri Department of Natural Resources.
Due to the special independent status as “a body corporate and politic,” the authority is able to issue tax-exempt bonds and utilize fees charged for issuance of its bonds and notes. The authority is empowered to conduct environmental and energy research and development activities, develop alternative methods of financing environmental and energy projects, and assist Missouri communities, organizations, and businesses in obtaining low-cost funds and other financial assistance for projects related to the authority purpose.
The Missouri Department of Mental Health serves citizens by working to prevent, treat and habilitate individuals with mental disorders, developmental disabilities, and substance use disorders; and by improving the public understanding and attitudes about those with mental health conditions.
The department benefits from the counsel of a seven-member citizen commission, which hires the director and serves as policy advisors to the director. The members of the Mental Health Commission, who are appointed by the Governor and confirmed by the Senate, are selected for their experience and expertise in the various facets of mental health care.
The Department of Mental Health is comprised of three divisions that serve more than 170,000 Missourians annually: Division of Behavioral Health, Division of Developmental Disabilities and Division of Administrative Services. It operates 26 facilities/offices and contracts with more than 1,300 local agencies to provide community-based care.
The Division of Behavioral Health (DBH) manages programs and services for people who need help for mental illness or substance use disorders. Services available are evaluation, intervention, treatment, rehabilitation, recovery support, family support, prevention, education, and mental health promotion.
Most prevention and treatment services are provided by community programs that have contracts with the Division. These programs must meet federal and state requirements in order to provide mental health and substance use disorder services. The cost of services is based on an individual’s ability to pay.
The Division of Developmental Disabilities (DD) contracts for services and supports for people with disabilities and their families which include early childhood intervention, therapies, skills training, vocational training, and recreational and residential supports. These services meet lifetime needs of people with disabilities.
The Division of DD’s philosophy is to support persons with intellectual/developmental disabilities by empowering the individuals and their families, and work with them to identify their most important needs and find the most cost-effective way to meet those needs.
The Division of Administrative Services provides the following functions within the Department of Mental Health: accounting, purchasing and general services, budget and finance, reimbursements and directs Medicaid issues within the department.
The Department of Labor and Industrial Relations is responsible for administering programs that provide an income for workers to offset the loss of a job because of an injury or layoff; collecting unemployment contributions from employers and paying unemployment benefits to those who lost their job due to no fault of their own; determining the appropriate bargaining unit for public employees; regulating wages for public works and construction projects; enforcing the minimum wage law and child labor law, promoting safe working environments; enforcing Missouri’s anti-discriminatory statutes and preventing and eliminating discrimination in the areas of employment, housing, and places of public.
The Division of Employment Security collects tax contributions from employers and pays unemployment benefits to individuals who are determined eligible under the law. State unemployment contributions paid by Missouri employers into the Missouri Trust Fund are set aside for the sole purpose of providing for the payment of weekly unemployment benefits to qualified claimants. The unemployment benefits paid to insured workers help to maintain the economy of the state during periods of economic downturn by helping preserve the level of consumer purchasing power.
The Division’s contributions section ensures that employers are properly classifying their workers, reporting their workers’ wages and paying the correct tax contributions on wages.
The Missouri Division of Workers’ Compensation administers the programs which provide for Missouri workers who are injured on the job or develop occupational diseases. The Division focuses on making sure that those who can return to work do so as soon as possible, having received adequate treatment and benefits. For those who cannot return to work because of their injury or injuries, the Division ensures that they receive the permanent benefits allowed by Missouri law.
The Division has seven offices throughout Missouri with the main office being in Jefferson City. Missouri employers are required to report workplace injuries within 30 days of occurrence. The Division receives reports of injury for approximately 100,000 injuries each year.
The Division of Labor Standards consists of five sections: Wage and Hour, On-Site Safety and Health Consultation Service, Mine and Cave Safety and Health, Workers’ Safety Program, and Research and Analysis.
The Wage and Hour section enforces the state’s laws on Prevailing Wage, Child Labor and Minimum Wage.
The On-Site safety and Health program provides important resources to employers, including free confidential, consultation service to ensure compliance with federal Occupational Safety and Health Administration (OSHA) regulations.
Additionally, the Mine and Cave section inspects mine and cave sites, trains miners in the practice of implementing safe and healthy working habits. The Workers’ Safety Program certifies and audits safety consultants, engineers, and programs used by employers, and the Research and Analysis section collects survey information from employers across the state regarding workplace injuries and incorporates them into reports published by the Bureau of Labor Statistics.
The State Board of Mediation is a quasi-judicial board created by the General Assembly in 1947. Article I Section 29 of the Missouri Constitution states that all employees shall have the right to organize and to bargain collectively through representatives of their own choosing. The Board of Mediation is charged with determining appropriate bargaining units of public employees, based on their community of interests and regulating of the labor relations of public utilities. The Board also conducts elections to determine the representation status of petitioning bargaining units for public employees only.
The Missouri Human Rights Act requires the Commission to receive, investigate, settle, or hear complaints of alleged discrimination in employment, housing, and places of public accommodation. The Commission is enabled to certify local commissions, establish relationships with federal and local civil and human rights agencies, implement educational or research programs, and develop ways to prevent discrimination. The Commission has authority over complaints based on race, color, religion, national origin, ancestry, sex, disability, ages 40-69 (in employment only), and familial status (in housing only).
We protect Missouri consumers through our oversight of the insurance industry, banks, credit unions, professional licensees, and utilities
operating in the state. We educate and advocate for Missourians as well as regulate fairly and impartially the industries and professionals
under our purview.
• Examines and oversees Missouri’s 83 state-chartered credit unions.
• Responds to consumer complaints concerning credit union services or operations.
• Charters and examines Missouri’s 193 state-chartered banks, non-deposit trust companies and savings and loan associations to
safeguard the deposit and trust assets of account holders and ensure that trust in Missouri’s financial system is maintained.
• Licenses and examines consumer credit companies, credit services organizations, money order companies, mortgage broker
companies, and mortgage loan originators to verify that consumers receive the protections afforded by law.
• Monitors and analyzes the financial solvency of insurance companies licensed in Missouri to ensure consumer claims can be paid.
• Licenses and regulates captive insurance companies, authorized reinsurance companies, and other insurance-related entities.
• Reviews all premium tax, surplus lines tax, and captive premium tax filings.
• Acts as a liaison between consumers and the insurance industry by receiving complaints against insurance companies, insurance
producers (agents), and other licensees.
• Investigates complaints to ensure consumers are being treated fairly under the law.
• Conducts education and outreach to Missourians about insurance topics.
• Reviews insurance policy forms and materials to ensure compliance with Missouri laws and regulations.
• Conducts market analysis and market conduct examinations, and investigations of insurance companies to protect policyholders and
ensure laws are followed.
• Monitors Missouri’s insurance market through the collection and compilation of industry financial and claim data.
• Represents the public and the interests of utility customers in proceedings before the Missouri Public Service Commission.
• Provides guidance to landowners facing the condemnation of their property through the use of eminent domain.
• Supports 41 professional licensing boards and commissions responsible for licensing and regulating the activities of Missouri
professionals.
• The boards and commissions process applications, administer examinations, and when warranted – conduct investigations into
possible professional misconduct which may result in disciplinary action against the practitioner.
• Independently governed commission that regulates investor-owned electric, natural gas, steam, water, and sewer utilities in Missouri.
The Missouri Department of Higher Education and Workforce Development (DHEWD) carries out the goals and administrative responsibilities for the state system of higher education. A board made up of citizens from each of the state’s nine congressional districts—the Coordinating Board for Higher Education—oversees the Department of Higher Education and Workforce Development.
DHEWD serves about 569,000 students through 13 public four-year campuses, 20 public two-year colleges, one public two-year technical college, 25 independent colleges and universities, and 145 proprietary and private career schools.
